Delivery & Returns
Brokenwood Wines Pty Ltd delivery service is provided by Australia Post eParcel and we aim to deliver within 5 business days. Your order can be tracked via the Australia Post site with your tracking ID which is supplied once the order has cleared our internal orders procedure.
Wines are packed in secure, padded packaging and breakages are rare.
If you are not in attendance when delivery is made a note will be left and you will need to pick up your package from your local post office.
We currently do not offer international shipping but you can easily and quickly purchase Brokenwood Wines via our International Distributors.
Ensuring you are 'Enjoying Great Wine & Having Fun'.
If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund.
We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.
You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.
Returns of your purchase can be made up to 2 weeks from the purchase date. Products being collected/returned must be in the original box and/or packaging.
Once your return is received by our team, (usually within 72 hours of receipt), your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
This delivery service is provided by Australia Post eParcel and we aim to deliver within 5 business days. If Australia Post discovers a breakage, they will not deliver the package and return it directly to us.
If the product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery). We will investigate the problem and resupply or refund damaged product:
P 02 4998 7559
F 02 4998 7893
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.